1. Services
These terms apply to all services provided by JomeTech Hosting, a division of JomeTech Africa, including hosting, domains, email, servers, SSL and migrations.
The features, limits, billing cycle and price of each service are those shown on your order, quote or in the client area. Where we agree a custom scope in writing, that agreement takes priority over general descriptions on this website.
2. Customer responsibilities
You must give accurate account and contact information and keep it up to date. You are responsible for keeping your passwords safe and for everything done through your account and services.
You must use our services lawfully. You may not use them for spam, malware, phishing, illegal content, copyright infringement, or anything that harms our network or other customers. We may suspend services that break these rules.
3. Domains
Domains are registered with the relevant registry or registrar and are subject to their rules. A registration or transfer is not guaranteed until it is complete.
You are responsible for renewing domains before they expire. Expired domains may be lost or cost more to restore, depending on registry rules.
4. Hosting, email and migrations
Hosting, email and migration results depend on your website software, third-party systems, DNS and the condition of the source environment. Before a switch-over, check that your website, databases, DNS records and email are all accounted for.
We will take reasonable care during a migration, but you should keep your own copy of your website and email before any move.
5. Backups and customer data
We run regular backups as an extra safeguard. Backups are not a replacement for keeping your own copies of important data, and we cannot guarantee every file can be restored.
6. Billing and renewals
Fees are payable in advance for each billing cycle shown on your invoice. Services that are not paid by the due date may be suspended and later terminated.
Prices may change at renewal. We will show the current price in the client area before you renew.
7. Changes, cancellations and refunds
You can cancel a service from the client area. Cancellations, refunds and changes follow the terms shown at purchase, any registry or provider rules, and any written agreement with us.
Domain registrations, software licences and third-party costs are usually non-refundable once processed.
8. Availability and support
We work to keep services available and secure. Planned maintenance, third-party providers, network or DNS problems, customer configuration and events outside our control may affect availability.
Support is available through the client area, WhatsApp, phone and email. Response times depend on the issue and your service.
9. Contact
JomeTech Africa, 163 Chinhoyi Street, Corner Chinhoyi Street and Nelson Mandela Avenue, Harare, Zimbabwe
+263 78 377 1089 · info@jometechafrica.com