How can we help?

Your billing, invoices and services are in the client area at clients.jometechhosting.com. Your website files, email accounts and databases are in cPanel, which you can open from the client area without a separate password.

Pay the invoice, and once payment is confirmed we activate your service and email your login details. Check your spam folder if you do not see the email.

Upload your files to the public_html folder in cPanel File Manager, or install WordPress from cPanel in a few clicks. We can help on WhatsApp if you get stuck.

Change the domain’s name servers to the ones in your hosting welcome email. If the domain is registered with us, we can do this for you.

Most changes show within a few hours, but some networks keep old records for up to 24 to 48 hours.

Unlock the domain at your current registrar, get the transfer (EPP) code where the extension uses one, and start the transfer from our client area. See our domain transfer page for the full checklist.

In cPanel go to Email Accounts, choose Connect Devices and use the exact settings shown. Use your full email address as the username, with IMAP for incoming and SMTP for outgoing mail over SSL.

Usually missing SPF, DKIM or DMARC records. In cPanel, Email Deliverability shows what is missing and can fix most records for you.

Yes. Webmail is available at yourdomain/webmail. Log in with your full email address and password.

Use the WordPress installer in cPanel. Pick your domain, set an admin username and a strong password, and it is ready in a minute.

Update WordPress, themes and plugins, remove plugins you do not use, compress images and turn on a caching plugin. If it is still slow, ask us to check your plan’s resource usage.

Use “Lost your password?” on the login page. If the reset email never arrives, open a ticket and we will help you regain access.

The fastest way is Paynow: click Pay Now on your invoice and pay with EcoCash, OneMoney, Telecash or a Visa, Mastercard or ZimSwitch card. You can also pay by EcoCash, bank transfer, crypto or cash in USD or ZiG; see our How to pay page. Use your invoice number as the payment reference.

In the client area under Billing, then My Invoices. You can download each one as a PDF.

Yes. New hosting plans come with a 30-day money-back guarantee. Domains, SSL, servers and completed work are excluded. See our Terms.

We email a renewal invoice before each service is due. Pay before the due date to keep your site and domain running.

Yes. Free SSL is included with our hosting plans and is installed automatically for domains pointed to your hosting.

Daily backups are kept for your account. Open a ticket with what you need restored and the date, and we will help.

Change your cPanel and WordPress passwords, then open a ticket straight away. Do not delete files before we look, so we can find how it happened.