JOMETECH KNOWLEDGE BASE
How to Open a Support Ticket with JomeTech Hosting
A support ticket keeps technical requests attached to the correct customer account and gives both you and JomeTech a clear history of the issue.
1. Sign in to the client portal
Open the secure JomeTech client portal and sign in using your customer account.
2. Open the support area
Choose the option to open a new support request or ticket.
3. Describe the issue clearly
Include the affected domain or service, what you expected to happen, what actually happened and any relevant error message.
Never include your account password inside the ticket unless a secure JomeTech process specifically requests credentials through an approved mechanism.
4. Add useful evidence
Screenshots and exact error messages can make troubleshooting faster. Avoid uploading unrelated private information.
Still need help?
Existing customers can use the JomeTech client portal for account and support requests.