You will need
- cPanel access
Check the mailbox is not full
In cPanel Email Accounts, check the usage against the quota and increase it or clear old mail.
Check the MX records
In Zone Editor, make sure the MX records point to the email service you actually use.
Check spam and filters
Look in the spam folder and in cPanel Email Filters for rules that move or delete mail.
Use Track Delivery
In cPanel, Track Delivery shows whether a message reached the server and why it may have failed.
Ask the sender for the bounce
A bounce message explains the exact reason.
If something goes wrong
Only some senders cannot reach me
Ask for their bounce message; their server or a blacklist may be the cause.
Terms used in this guide
- MX record
- A DNS record that tells the internet which server receives email for your domain.
- Mailbox quota
- The storage limit for one mailbox.
- Bounce
- An email that comes back undelivered.
- Spam filter
- A system that scores incoming mail and moves likely spam out of your inbox.
More guides in Email
- How to create a business email account5 min · Beginner
- How to set up business email in Outlook10 min · Beginner
- How to forward email to another address3 min · Beginner
- How to set up an out-of-office autoresponder3 min · Beginner
- How to stop your emails going to spam10 min · Intermediate
Still stuck?
Our Harare team can do it with you. WhatsApp 078 377 1089 or open a support ticket.