You will need
- Access to the admin email address, or cPanel
Use Lost your password
Go to yourdomain/wp-login.php, click Lost your password, and enter your username or email.
Check your email
Follow the reset link. Check spam if it does not arrive.
No email? Use cPanel
Open the WordPress installer in cPanel, choose your site and use its option to change the admin password.
If something goes wrong
The reset email never arrives
Set up an SMTP plugin so WordPress can send mail reliably, or reset from cPanel.
Terms used in this guide
- WordPress
- Free, open-source software used to build websites, blogs and online shops.
- Two-factor authentication (2FA)
- A second login step, such as a code from an app, as well as your password.
More guides in Websites & WordPress
- How to install WordPress10 min · Beginner
- How to update WordPress, themes and plugins safely15 min · Beginner
- How to fix common website errors (403, 404, 500, white screen)15 min · Intermediate
- How to upload a website with File Manager10 min · Beginner
- How to create a subdomain or add another website5 min · Intermediate
- How to change your PHP version5 min · Intermediate
Still stuck?
Our Harare team can do it with you. WhatsApp 078 377 1089 or open a support ticket.