You will need
- The date of the last good copy
Decide what to restore
A single file, a database, a mailbox, or the whole site.
Pick the date
Choose a date from before the problem started.
Open a ticket
In the client area, open a technical ticket with the domain, what to restore and the date.
Check and secure
After the restore, check the site. If it was a hack, change passwords and update plugins.
Tips
- Keep your own off-site copy too, following the 3-2-1 rule.
Terms used in this guide
- Backup
- A saved copy of your website, database and email you can restore later.
- Restore
- Putting back files, databases or email from a backup.
- 3-2-1 backup rule
- Keep 3 copies of data, on 2 kinds of storage, with 1 copy off-site.
More guides in Security
- How to turn on two-factor authentication5 min · Beginner
- How to install free SSL and switch your site to HTTPS10 min · Beginner
- How to download your own backup10 min · Beginner
Still stuck?
Our Harare team can do it with you. WhatsApp 078 377 1089 or open a support ticket.