- Access to your current registrar
- The domain’s EPP (transfer) code, where the extension uses one
- An admin email address you can receive
Check the domain is eligible
The domain should not be expiring within days, and many extensions block transfers within 60 days of registration.
Unlock the domain
At your current registrar, turn off the domain or transfer lock.
Get the EPP code
Request the transfer code from your current registrar and keep it private.
Start the transfer with us
On our Transfer a domain page, enter the domain, add it to your cart, paste the EPP code and check out.
Approve and wait
Approve any confirmation email. Transfers can take a few days to complete, depending on the extension.
Check DNS afterwards
Confirm the name servers and email records are correct once the transfer completes.
- Keep your hosting and DNS unchanged during the transfer so nothing goes offline.
- Many extensions add a year to your registration when you transfer.
If something goes wrong
The EPP code is rejected
Copy it again carefully, or ask your old registrar to generate a new one.
The transfer is stuck
Check for an approval email and that the domain is unlocked, then contact us with the domain name.
Terms used in this guide
- Domain transfer
- Moving the management of a domain from one registrar to another.
- EPP code
- A transfer authorisation code, also called an auth code, that proves you control a domain.
- Domain lock
- A setting that blocks a domain from being transferred until you unlock it.
- Registrar
- A company accredited to register domain names for customers.
More guides in Domains & DNS
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- How to add or edit a DNS record in cPanel5 min · Intermediate
Our Harare team can do it with you. WhatsApp 078 377 1089 or open a support ticket.