1. Information we may collect
We collect the information you give us when you contact us, order a service or open a support ticket. This includes your name, company, email address, phone or WhatsApp number, billing address and the details of the services you order.
When you use our website, client area or hosting services, our systems also record technical information such as IP addresses, browser type, pages visited, login times and server logs. Domain registrations require registrant contact details, which registries may publish or hold as their rules require.
2. How we use information
We use your information to answer enquiries, set up and run your services, send invoices and renewal reminders, provide support, and keep our systems and your accounts secure.
We may also send you service notices, such as maintenance or security updates. We only send marketing messages where you have agreed to receive them, and you can opt out at any time.
3. Service providers
We share information only where it is needed to deliver your services. This includes domain registries and registrars, payment processors, data-centre and infrastructure providers, and email or software licence providers.
These providers may only use your information to provide their part of the service. We do not sell your personal information. We may disclose information where the law requires it.
4. Cookies and website analytics
Our website and client area use cookies to keep you logged in, remember preferences, protect against misuse and, where configured, measure how the site is used so we can improve it.
You can block or delete cookies in your browser settings. Some parts of the client area may not work without them.
5. Security and retention
We protect information with access controls, encrypted connections, firewalls, backups and monitoring. No system is completely secure, so please use strong passwords and keep your login details private.
We keep account and billing records for as long as you are a customer and afterwards for the period needed for legal, tax and accounting purposes. Service data, such as website files and email, is removed after a service ends, in line with our backup cycle.
6. Your information
You can ask what information we hold about you, ask us to correct it, or ask us to delete information we no longer need to keep. You can update most account details yourself in the client area.
To make a request or raise a privacy concern, contact us using the details below. We may need to confirm your identity before acting on a request.
7. Contact
JomeTech Africa, 163 Chinhoyi Street, Corner Chinhoyi Street and Nelson Mandela Avenue, Harare, Zimbabwe
+263 78 377 1089 · [email protected]