You will need
- Your client area login
Go to Support
In the client area, click Support, then Open Ticket.
Choose a department
Pick Technical support, Billing or Sales.
Describe the problem
Include the domain, what you expected, what happened, when it started, and any error message. Attach screenshots.
Submit and follow up
You get an email copy. Reply to the email or in the client area to keep everything in one ticket.
Tips
- One problem per ticket gets the fastest answer.
- For urgent outages, also WhatsApp 078 377 1089 with your ticket number.
Terms used in this guide
- Support ticket
- A tracked request for help in the client area.
- Client area
- Your JomeTech Hosting account at clients.jometechhosting.com.
- Knowledge base
- A library of help articles and answers.
More guides in Billing & account
- How to renew a domain or hosting plan5 min · Beginner
- How to pay an invoice5 min · Beginner
- How to upgrade your hosting plan5 min · Beginner
Still stuck?
Our Harare team can do it with you. WhatsApp 078 377 1089 or open a support ticket.